Refund Policy

Last updated: 21 October 2026

14 days, any reason

If a licence is not what you expected, write to us within 14 days of the purchase and we refund it in full. You do not need to explain why, and we do not ask you to prove anything. The plugin is free to try before you buy, so we would rather give the money back than keep a customer who is not happy.

How to ask

Email support@designplugs.com from the address you used at checkout, with your order number or licence key. You can also contact our reseller Paddle directly at paddle.net, which handles the payment side of every order.

What happens then

• We approve refund requests made within 14 days as a matter of course; we normally reply within one business day.
• Paddle, our Merchant of Record, returns the money to the same payment method. Banks usually show it within 5–10 business days.
• The licence key stops working when the refund is issued, and the plugin goes back to the free limits.
• Anything you already imported into your Figma files stays there. We do not touch your files.

After 14 days

We are not obliged to refund a licence after 14 days, but we are reasonable: if the plugin stops working and we cannot fix it, or if Figma's platform changes in a way that breaks it, write to us and we refund the unused part of the period. If we suspend a licence for misuse under our terms, no refund is due.

Your statutory rights

Consumers in the EU and the UK have a 14-day right of withdrawal for digital content. Because a licence is delivered immediately, you are asked to agree at checkout that delivery starts at once; our policy above gives you the same 14 days regardless. Nothing in this policy limits rights your local consumer law gives you.

Contact

Individual Entrepreneur Mariia Krasheninnikova
Lesi Ukrainky blvd. 28, ap. 236, Kyiv, 01133, Ukraine
support@designplugs.com